ORDERS

1How can I place an order for trophies/cups?

You can place an order by email: contact@awards-trophies.eu

2What information should I provide to place an order ?

There are 2 steps: quotation and ordering.

In order to receive a price quote, please provide the following information:

  • Contact details (e-mail, phone no.)
  • Size of the order (the quantity of trophies)
  • Information about preferable materials.
  • Information about the trophies (description, photo, or drawing) and any graphic elements you want to incorporate (such as text, logotypes, photos, names, etc.)
  • Information about additional elements (boxes, etc.)

Once we receive this information, you will receive the price quote within 1 working day. Once you approve the price, the graphic design will be sent within 24 hours.

* time or preparing a quote is determined by the complexity of the design and the quantity of products requested.

While placing an order, please provide the data of the buyers/payer (full name, address, VAT identification number).

Once you confirm the graphic design and make a down payment, we start the production process.

3Can I order only one trophy?

There is no minimum order quantity required. You can order even one piece of trophy.

4How long does it take to receive my order?

We prepare graphic designs within 1-2 working days. Once you confirm the graphic design, we fulfill the order within 7 working days plus the time of delivery – depends on the country (in case of more complex order or several thousand products, the terms are given individually). The time of order fulfillment can be speed up if you work in close collaboration with us during preparation of a graphic design (regular contact, precise identification and defining of your needs, specific indications, specific text, logo – information that should appear on a trophy etc.)

5Can I receive an order faster than within standard time limit?

Can I receive an order faster than within standard time limit?

However, with the usage of non-standard materials, we cannot fulfill the order faster than within standard time limit.

6Is an express order fulfillment more expensive? Are there any specific requirements?

Express order fulfillments are more expensive. Price quote is provided individually. We do not have any specific requirements.

7Will I receive any discount for large orders?

For any order worth more than 120 GBP we offer FREE graphic design. You can save up to 12 GBP. In case of large orders, discounts are given individually. If you are planning to place more orders for your events, inform us about it! It will influence the price of the products.

8Can I cancel the order?

Once you confirm the graphic design, you cannot cancel the order.

9Can I change my order?

Once the graphic design is confirmed and we start the production process, you can only order bigger amount of products.

10Can I receive an invoice along with the products?

Yes, invoices are sent along with the order.

11How long do I have to wait for an answer?

You will receive an offer / answer within 1 working day.

12I have a specific budget for trophies, however, I do not know what can I order.

While placing an order, please let us know how much can you spend for trophies and how many pieces do you need. In case of larger orders, the price of a trophy is lower. We will adapt and offer to your budget.

PRODUCTS

1How much does the mould cost?

We do not use any mould. Our technology does not require the usage of mould.

2Can I order a prototype before we start the production?

If you want to check the quality and visual effect, you can order a prototype. For orders of 50 pieces or more, you will receive a free prototype. For the smaller orders, the costs will be influenced by the complexity of the design and the quantity.

3I have no idea how my trophy could look like. Do you have any gallery of your products?

We have the biggest online gallery of trophies. You can see our products on: http://socialhub.modernforms.eu/awards-trophies You can take inspiration from our gallery or pick a specific trophy, and we will adapt it to your needs.

4Can I order personalised trophies?

Yes, we produce personalised trophies in many ways. Each products can have different text, graphic, date or place.

5Do you have diecast or pressed trophies?

We do not have in our offer diecast or pressed trophies. Trophies in such technology are competition for diecast or pressed products.

6Do you have trophies made of glass?

Yes, we have such trophies in our offer.

7Do you have stock trophies or cups?

We do not have stock trophies or cups. Each of our product is custom-made.

8What materials do you use?

Our trophies are made of metal, plexiglass, laminate, plywood, wood, glass, recycled material, marble and concrete. We could combine them freely if you wish.

9Can a trophy be made from wood?

Yes, we could only use the wood.

10What ecological materials do you use?

We are using pressed paper and plastic, plywood.

11What is the biggest size of a trophy that you could made?

We do not have any limits. We have made a trophy of 150 cm height so far. What is more, for Skanska we have produced a trophy of 80 cm height. You can see it at: http://socialhub.modernforms.eu/statuetka-pamiatkowa-dla-firmy-skanska

If you want to order a trophy, call or write to us. We will meet your needs.

12Do you have any boxes for trophies?

Yes, we have boxes in our offer. They can be made from wood, metal or paper.

13Is there any possibility to engrave or print something on a box?

In case of a wooden box we could both, engrave or print. The text on metal of paper boxes can be only printed.

14Can I put a logotype, picture or photo on a trophy?

Yes, there is possibility to print such elements, however, in order to guarantee the best quality, they should be sent in high resolution or vector file.

15How can you decorate trophies?

Trophies made of metal or any other flat materials are decorated with UV printing – full colour. Other materials, such as plexiglass, laminate or plywood can be engraved.

16Do you have in your offer other gadgets?

We have also in our offer medals www.medals24.com as well as modern bottle openers www.socialhub.modernforms.eu/bottle-openers.

17Does the shape of trophies influence the price?

Shape, size and materials have an impact on the final price.

18Can I receive the pricing by telephone?

An initial quotation can be provided during the telephone conversation. However, the final pricing is provided and confirmed by an e-mail.

19Can I receive a catalogue with your products?

We highly recommend to browse our ONLINE version of catalogue: https://modernforms.pl/wp-content/uploads/2017/12/katalog-2018-modern-forms.pdf

If you want to receive a paper version, please send us an e-mail contact@awards-trophies.eu with a title: CATALOGUE ORDERING, and providing delivery address in the message.

20Where can I find opinions about you trophies?
You can find them at: References

GRAPHIC DESIGNS

1Do you prepare graphic designs/layouts?

Our specialised team of graphic designers will prepare your dream design. If you have an initial idea, send us information about your trophy, such as drawing, photograph and description as well as text, logos etc.

2How many colours can I use in my design?

The number of colours is unlimited and does not influence the final price.

3Can I send you ready-made design?

Yes, you can. Please, send us vector files. Adobe Illustrator or CorelDRAW (up to X6 version) are preferable.

4How much is design?

For any order worth less there is additional fee that amounts to 12 GBP. For orders worth more than 120 GBP we offer FREE graphic design. Please, note that there are available only 3 free remarks. More remarks are payable – 5 GBP each.

5Can I modify a design?

Yes, you can change the design. 3 remarks are included in the price. More are payable – 5 GBP each.

DELIVERY

1How long does it take to receive my trophies?

Time of delivery depends on the country. Usually it takes about 2-5 working days (once a parcel left our company). Once your order will be sent you will receive a tracking number in order to track you order.

2How much does it cost?

The cost of the shipping is priced individually.

3Do you send them to other countries?

Yes, we do.

4Do you send orders at weekends?

No, we don't. We send them only on working days..

5What transport modes do you offer?

We are using the services of courier company. In case of large orders we offer special shipping.

6Is the transport of glass trophies safe?

The shipping of glass or any other trophies is safe. We do our best in order to make sure that our trophies are

PAYMENT

1What payment methods are available?

There is need to make full down payment.

2How do I pay for my order?

Please, make the down payment using the following information:

In case of GBP:

PL 87 8642 1126 2012 1146 6208 0003 SWIFT: POLUPLPR
MODERN FORMS sp. z o.o.
Dobrzechów 446B, 38-100 Strzyżów

In case of EURO:

PL 39 2490 0005 0000 4600 2977 3486 SWIFT: ALBPPLPW
MODERN FORMS sp. z o.o.
Dobrzechów 446B, 38-100 Strzyżów

3In which currencies can I pay?

You may pay in GBP or EURO.

4Is it possible to order medals with deferred payment?

No, it is not possible to order medals with deferred payment. There is need to make full down payment.

5Do you accept C.O.D. (cash on delivery)?

We do not offer such payment method.

COMPLAINTS

1What if my order will be damaged or different from the design that I have already confirmed?

In case of any damages or if you receive trophy different from the confirmed design, we will find a satisfying solution. All necessary information about complaint processing you will find here: Complaints and returns.

RETURNS

1Can I return or exchange trophies?

Given that the trophies are customised and personalised, they cannot be returned or exchanged – according to the relevant regulatory requirements Complaints and returns.